Refund Policy
Thank you for shopping at shudhfarm.com.
If for any reason you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.
The following terms are applicable for any products that you’ve purchased from us.
Interpretation and Definitions
Interpretation
The words in which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
“Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Shudh Farm
“Goods” refers to the items offered for sale.
“Orders” means a request by you to purchase goods from us.
“Website” refers to shudhfarm.com, accessible from https://shudhfarm.com
“You” means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel your order within 24 hours without giving any reason for doing so.
The deadline for canceling an Order is 24 hours from the time of placing the order.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:
By sending us an email: shudhfarm@gmail.com
We will reimburse you no later than 10 days from the day on which we receive the returned Goods. We will use the same means of payment as you used for the Order, and you will not incur any fees for such reimbursement.
Exchanges and Returns
We have a 3-day exchange/return policy, which means you have 3 days after receiving your item to request a replacement or a return. For exchange/return, you can contact us at shudhfarm@gmail.com
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
The goods are in the original packaging.
Exchanges/Returns are only allowed in the following unlikely cases:
- The product is damaged or if you received the wrong item.
- The product is not sealed properly at the time of delivery.
- The product has expired by the time of delivery.
The following goods cannot be returned:
· The supply of goods is made to your specifications or clearly personalized.
· The supply of goods, which according to their nature are not suitable to be returned, deteriorates rapidly.
· The supply of goods that are not suitable for return due to health protection or hygiene reasons were unsealed after delivery.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
We will reimburse you no later than 10 days from the day on which we receive the returned Goods. We will use the same means of payment as you used for the Order, and you will not incur any fees for such reimbursement.
Returning Goods
You are responsible for the cost and risk of returning the goods to Us. You should send the goods to the following address:
139, Ward No 8 Opposite Central Bank of India Silani Gate Jhajjar Haryana 124103
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Refund Process:
Refund will be processed in 5-7 business day in original payment mode.
You have to share your Bank account details with us.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
Contact Details: shudhfarm@gmail.com +91-9992226065