Privacy Policy
Last updated: January 2025
At Shudh Farm (Prakritikshala India Private Limited), we are committed to protecting your privacy. This Privacy Policy explains what personal information we collect when you use our website, how we use it, and the choices you have.
1. Information We Collect
When you visit or shop at Shudh Farm, we may collect the following information: • Name, email address, phone number and delivery address when you place an order or create an account. • Payment details are processed securely by Razorpay — we do not store your full card or UPI credentials. • Browsing behaviour, device type, IP address and cookies to improve your experience. • Any messages or feedback you submit through our contact forms.
2. How We Use Your Information
We use the information we collect to: • Process and fulfil your orders, including delivery and invoicing. • Send order confirmations, shipping updates and important account notifications. • Respond to your customer service enquiries. • Personalise product recommendations and marketing communications (only with your consent). • Improve our website, services and product range. • Comply with legal obligations and prevent fraudulent activity.
3. Sharing Your Information
We do not sell or rent your personal data. We share your information only with: • Delivery partners and logistics providers to fulfil your orders. • Payment processors (Razorpay) to handle secure transactions. • Technology service providers who help us operate our website. • Legal or regulatory authorities when required by law. All third parties are required to keep your information confidential and secure.
4. Cookies
We use essential cookies to keep your shopping cart active and remember your login session. We also use analytics cookies (with your consent) to understand how visitors use our site so we can improve it. You can manage cookie preferences in your browser settings at any time.
5. Data Security
We implement industry-standard security measures including SSL/TLS encryption, secure servers and access controls to protect your data. However, no internet transmission is 100% secure, and we encourage you to use strong passwords and keep your login credentials private.
6. Your Rights
You have the right to: • Access the personal data we hold about you. • Request correction of inaccurate information. • Request deletion of your account and personal data (subject to legal obligations). • Opt out of marketing communications at any time by clicking "Unsubscribe" in any email. To exercise any of these rights, contact us at info@shudhfarm.com.
7. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services, comply with legal requirements, resolve disputes and enforce our agreements. Order records are kept for a minimum of 7 years for tax and accounting purposes.
8. Children's Privacy
Our website is not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the bottom of this page will reflect any changes. Continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data: Shudh Farm (Prakritikshala India Private Limited) Shop no 139, opposite to central bank silani gate, Jhajjar Haryana 124103 Phone: +91-9992226065 Email: info@shudhfarm.com