Refund & Return Policy
Last updated: January 2025
7-Day Returns
Return eligible items within 7 days of delivery.
Easy Process
Simple, no-hassle return and refund process.
Non-Returnable
Perishable & opened food products cannot be returned.
1. Return Eligibility
You may return a product within 7 days of delivery if: • The product was delivered damaged, defective, or incorrect. • The product is unopened and in its original packaging (non-perishable items only). • The product does not match the description on our website. The following products are NOT eligible for return: • Fresh produce, perishable food items, and dairy products once delivered. • Opened or partially consumed products. • Products with tampered or removed seals (unless defective). • Items that have been stored improperly after delivery.
2. How to Request a Return
To initiate a return: 1. Contact us within 7 days of delivery at info@shudhfarm.com or call +91-9992226065. 2. Provide your Order ID, the product name, and the reason for return. 3. Attach a clear photograph of the product and packaging if it is damaged or incorrect. 4. Our team will review your request within 1–2 business days and confirm the return pickup or drop-off instructions.
3. Refund Process
Once we receive and inspect the returned product: • Refunds are processed within 5–7 business days of approval. • Refunds are credited to the original payment method (bank account, UPI, card, or wallet). • You will receive an email confirmation once the refund is initiated. • Bank processing times may add 2–3 additional business days. For Cash on Delivery orders, refunds are processed via bank transfer. Please provide your bank account details when raising the return request.
4. Order Cancellation
You may cancel an order before it is dispatched: • Log in to your account, go to "My Orders" and click "Cancel Order". • Or contact us at +91-9992226065 or info@shudhfarm.com with your Order ID. If the order has already been dispatched, it cannot be cancelled — please use the return process after delivery. Prepaid order cancellations are refunded to the original payment method within 5–7 business days.
5. Damaged or Incorrect Items
If you receive a damaged, spoiled, or incorrect product: • Take photos immediately and contact us within 24 hours of delivery. • We will arrange a replacement shipment or a full refund — your choice. • No return of the product is required for damaged/spoiled perishable goods.
6. Partial Refunds
In some cases, only a partial refund may be granted: • Items returned in a condition different from what was delivered. • Items missing original accessories or packaging components. Our team will communicate the partial refund amount before processing.
7. Shipping Costs for Returns
• If the return is due to our error (wrong/damaged product), we bear the return shipping cost. • If you are returning due to a change of mind (for eligible non-food items), you may be responsible for return shipping charges. We will inform you about applicable shipping costs when your return request is approved.
8. Contact for Refunds & Returns
Shudh Farm (Prakritikshala India Private Limited) Shop no 139, opposite to central bank silani gate, Jhajjar Haryana 124103 Phone: +91-9992226065 Email: info@shudhfarm.com Working hours: Mon–Sat, 9:00 AM – 6:00 PM